Security Trust Center

Your security
questions, answered.

Shield's self-serve security portal. Browse pre-approved answers, request compliance documents, or escalate directly to the GRC team.

Browse Q&A Library Request Documents β†’
22+
Pre-answered questions
6
Security domains
8
Compliance documents
24h
Urgent SLA
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SOC 2 Type II
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ISO 27001 Aligned
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GDPR Compliant
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AES-256 Encryption
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Cyber Liability Insured
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AWS Infrastructure
Q&A Library

Security questions,
pre-answered.

Browse 22+ pre-approved answers across 6 security domains. Search or filter by category to find what you need instantly.

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Can't find your answer? Our GRC team provides tailored responses for your specific questionnaire.

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Document Request

Request compliance
documents.

Select the documents you need, fill in your details, and we'll send secure access links to your email.

Request access

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Fast turnaround
Available documents sent within 1 business hour. NDA-gated documents follow after NDA confirmation.
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Secure delivery
Documents shared via expiring, access-controlled links β€” no public URLs.
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NDA-gated content
SOC 2 report, pentest summary, BCP, and ISO gap assessment require a signed NDA first.
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Escalate to GRC

Need a tailored
response?

For custom questionnaires or topics not covered in the library, submit directly to the GRC CSQ team.

Submit a security question

Normal priority

Standard questions for ongoing assessments or new vendor relationships.

⏱ 3 business days

High priority

Security review blocking a pending contract or procurement decision.

⏱ 1 business day

Urgent

Deal-blocking issue β€” our team prioritises this above all other work.

⏱ Same business day

Direct contact

Prefer email? Reach the GRC CSQ team directly at any time.

βœ‰ csq-team@shield.com